Terms & Conditions
1. About The Best Office
The Best Office is part of the EDIWOOD Group and is operated by EDIWOOD Cabinet Makers Ltd, a company registered in Scotland under company number SC585252.
EDIWOOD is a Scotland-based furniture manufacturer specialising in bespoke furniture, cabinetry and commercial interior furniture solutions. The business combines design development, manufacture and installation, and is an approved member of the British Furniture Association.
For the purposes of these Terms, references to “The Best Office”, “EDIWOOD”, “we”, “us” or “our” mean EDIWOOD Cabinet Makers Ltd unless the context states otherwise.
Registered office:
9 Easter Langside Crescent
Dalkeith
Scotland
EH22 2FL
Trading and manufacturing address:
Unit 28/2 Hardengreen Industrial Estate
Eskbank
EH22 3NX
Company number: SC585252
Registered in: Scotland
Email: info@ediwood.co.uk
Telephone: 0131 629 5036
VAT number: GB258018306
2. These Terms
These Terms govern your use of www.thebestoffice.co.uk and apply to enquiries made through the website.
Where we subsequently provide a quotation, proposal, specification, order confirmation or separate written contract for a project, that document will form part of the agreement between us.
If there is any conflict between these website Terms and a project-specific quotation, proposal or written contract, the project-specific document will take priority.
Our services are principally intended for commercial clients, including landlords, serviced office operators, developers, contractors, architects, designers, facilities managers and businesses creating or maintaining commercial workplaces.
If you contract with us as a consumer rather than in the course of a business, your statutory consumer rights remain unaffected.
3. Website Information
We make reasonable efforts to ensure information published on the website is accurate and current. However, website information is provided for general guidance and does not constitute a binding quotation, specification or contractual offer.
Product dimensions, configurations, finishes, colours, materials, layouts and specifications shown on the website may be indicative.
Where products are described as bespoke, made to measure or made to suit the space, final dimensions will be established as part of the design, survey and specification process.
We reserve the right to amend product designs, construction methods, materials and specifications where reasonably required.
4. Product Images, Visualisations and Renders
Photographs of completed projects are representative of the work carried out on those particular projects.
Other product images, concept images, renders, CGI imagery or digitally generated visualisations may be used to demonstrate possible furniture designs, finishes, configurations or design intent.
Such imagery is illustrative only and should not be relied upon as representing the exact appearance, dimensions, construction or finish of a final manufactured product.
The final project will be governed by the approved drawings, specifications, samples and written project documentation.
5. Materials and Finishes
Material samples and digital representations are provided as guidance.
Colours and textures displayed on computer screens, mobile devices and printed material may vary from the physical product.
Natural materials and wood-based products may exhibit variations in grain, colour, pattern and texture. These variations are inherent characteristics and do not normally constitute defects.
Where EGGER or other third-party manufacturer finishes are specified, availability is subject to the manufacturer's current product range, production and supply.
Matching or coordinated edging may be supplied where available.
We recommend that final material and colour selections are approved using physical samples wherever practical.
6. Dimensions
Dimensions shown on the website are indicative and provided for guidance only unless expressly stated otherwise.
Certain products are manufactured to standard dimensional ranges, while fitted furniture, reception desks, tea points, shelving dividers, storage systems and similar installations may be manufactured specifically to suit the project space.
Manufacturing dimensions will be established from approved drawings, project information and, where applicable, a final site survey.
7. Enquiries and Estimates
Submitting an enquiry through the website does not create a contract between you and The Best Office.
Any preliminary estimate, budget indication or ballpark figure is provided for initial feasibility purposes only.
It may be based on limited information and is therefore subject to confirmation following design development, specification, site information and material selection.
A binding price will only arise once we issue a formal quotation or proposal and that quotation is accepted in accordance with its terms.
8. Quotations
Unless expressly stated otherwise, quotations are based on the drawings, specifications, measurements and information available to us at the date of quotation.
Quotations may include assumptions and exclusions.
Any work, materials or services not expressly included may be treated as additional work.
Quotation validity, payment terms, lead times and programme information will be stated in the quotation or proposal.
All prices are exclusive of VAT unless expressly stated otherwise.
9. Formation of a Contract
A contract will normally be formed when:
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we issue a written quotation, proposal or order confirmation;
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you confirm acceptance in writing, electronically or by signing the relevant document; and
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any deposit or initial payment required by the quotation has been received.
No employee, subcontractor or representative has authority to vary the contract unless the variation is confirmed by us in writing.
10. Design Development and Approval
Where design services form part of the project, we may prepare concepts, layouts, drawings, renderings, material schedules and manufacturing information.
The client is responsible for reviewing the information supplied and notifying us of any errors or requested amendments before approval.
Once drawings or specifications have been approved for manufacture, subsequent alterations may be treated as a variation and may result in additional costs and programme changes.
Manufacture may commence following formal sign-off.
11. Site Surveys and Measurements
Where a site survey is required, its purpose is to obtain the information reasonably necessary to manufacture or coordinate our furniture.
Site measurements may be subject to conditions that cannot reasonably be identified at the time of survey, including concealed services, wall construction, structural conditions, floor build-ups and later works by other contractors.
Unless expressly agreed otherwise, we are not responsible for inaccuracies in measurements or drawings supplied by the client, architect, contractor or other third party.
Where site conditions change following our survey, additional survey, redesign, manufacture or installation costs may apply.
12. Client-Supplied Information
The client must ensure that drawings, specifications, dimensions, schedules and other information supplied to us are accurate and suitable for their intended purpose.
We are entitled to rely on information provided by the client and its professional team unless we have expressly agreed to verify it.
The client is responsible for identifying the position of concealed electrical cables, plumbing, heating systems, data services, gas installations and other building services that may affect installation.
13. Prices and VAT
Prices stated in quotations and proposals are exclusive of VAT unless otherwise stated.
VAT will be charged at the applicable rate.
Any website prices, guide prices or indicative prices do not constitute an offer to supply at that price.
Delivery, installation, surveys, specialist access, parking, accommodation, electrical work, plumbing and other ancillary costs will only be included where expressly stated.
14. Payments
Payment terms will be stated in the quotation, invoice or order confirmation.
Deposits and stage payments may be required for design, procurement, manufacture and installation.
We may suspend design, procurement, manufacture, delivery or installation if an amount becomes overdue.
For commercial customers, we reserve the right to charge interest and applicable recovery costs on overdue invoices where permitted by law.
Ownership of goods supplied by us will not pass to the client until we have received payment in full for those goods, although risk may pass earlier in accordance with the delivery arrangements.
15. Variations
Changes requested after acceptance of a quotation may constitute a variation.
Variations may include changes to dimensions, materials, colours, fittings, hardware, quantities, layouts, delivery requirements, site conditions or installation arrangements.
We will notify the client where a variation is likely to affect the price or programme.
Where urgent programme requirements make prior pricing impractical, reasonably incurred variation costs may be charged separately.
16. Programme and Lead Times
Lead times and installation dates are estimates unless expressly stated to be fixed contractual dates.
Programmes may be affected by design approval, material availability, supplier lead times, access restrictions, works by other contractors and circumstances outside our reasonable control.
We will make reasonable efforts to meet agreed programmes but will not be responsible for delays caused by matters outside our reasonable control.
17. Delivery and Installation
Where installation is included, the client must provide reasonable access to the site at the agreed time.
The installation area must be safe, accessible and sufficiently complete for the furniture installation to proceed.
Unless otherwise agreed, the client is responsible for ensuring appropriate access, parking, loading facilities, welfare facilities, power and lighting are available.
Abortive visits or additional labour caused by unavailable access, unfinished preceding works, unsafe site conditions or delays by other trades may be charged as additional work.
18. Building Services
Unless expressly included in our quotation, electrical, plumbing, ventilation, data, fire alarm, sprinkler and other specialist building services are excluded from our scope.
Where furniture requires coordination with such services, installation and certification of those services must be undertaken by appropriately qualified contractors.
We may provide openings, access points or appliance housings based on information supplied to us, but responsibility for the design and compliance of the underlying service remains with the relevant specialist.
19. Inspection and Completion
The client should inspect the work following delivery or installation and notify us promptly of any visible defects, damage or incomplete items.
Reasonable snagging items will be addressed within an appropriate period taking into account the nature of the work and availability of replacement materials.
Minor snagging items which do not materially prevent use of the furniture will not normally constitute grounds for withholding the entire outstanding contract payment.
20. Warranties
Any project-specific warranty will be stated in the quotation, proposal or order documentation.
Manufacturer warranties relating to appliances, hardware, electrical components or third-party products will be passed on to the client where applicable.
Warranties do not normally cover fair wear and tear, accidental damage, misuse, unauthorised alteration, improper maintenance, water damage, abnormal environmental conditions or damage caused by third parties.
21. Cancellation of Bespoke Orders
Most furniture supplied by The Best Office is manufactured specifically for an individual project.
For business customers, cancellation rights are governed by the project contract rather than consumer cooling-off provisions.
If a business customer cancels an accepted order, it will remain responsible for work carried out, design time, materials ordered, manufacturing commitments, subcontract costs and other reasonable costs incurred as a result of the cancellation.
Where a client is legally classed as a consumer, applicable statutory cancellation rights will apply. However, UK consumer regulations contain an exception for genuinely bespoke goods manufactured to a customer's specification or clearly personalised goods.
Nothing in these Terms removes statutory rights that cannot legally be excluded.
22. Intellectual Property
Unless otherwise agreed in writing, all intellectual property rights in designs, drawings, layouts, renders, photographs, concepts, manufacturing details, specifications, website content and other materials created by The Best Office or EDIWOOD remain the property of EDIWOOD Cabinet Makers Ltd.
Project drawings may be used by the client for the project for which they were prepared after all relevant fees have been paid.
They may not be copied, reproduced, manufactured by another party or used on another project without our prior written permission.
No website content may be reproduced commercially without written consent.
23. Third-Party Brands
References to manufacturers, brands and material suppliers, including EGGER, are used for identification and specification purposes.
All third-party trademarks belong to their respective owners.
We are not responsible for changes made by manufacturers to products, colours, ranges, specifications or availability.
24. Website Use
You may use this website only for lawful purposes.
You must not attempt to interfere with its operation, obtain unauthorised access, introduce malicious software, scrape content on a large scale, misuse intellectual property or use website material in a misleading manner.
We may restrict access to the website where reasonably necessary.
25. Website Availability
We do not guarantee that the website will always be available or uninterrupted.
We may suspend, withdraw, update or amend all or part of the website without notice.
We will not be responsible for loss arising solely because the website is temporarily unavailable.
26. External Links
The website may contain links to external websites operated by manufacturers, suppliers or other organisations.
These links are provided for convenience only.
We are not responsible for the content, availability, privacy practices or security of third-party websites.
27. Limitation of Liability
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
For business customers, subject to the preceding paragraph and any project-specific contract, we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of anticipated savings.
Our aggregate liability arising from a project will not exceed the total amount paid or payable to us for that project, except where such a limitation would be prohibited by law.
Nothing in these Terms affects statutory rights available to consumers.
28. Force Majeure
We will not be liable for failure or delay caused by circumstances beyond our reasonable control.
Such circumstances may include supplier disruption, material shortages, transport disruption, industrial action, fire, flood, severe weather, epidemic, government action, utility failure or other events which could not reasonably have been prevented.
Where such an event occurs, we will endeavour to minimise the effect on the project and communicate any material programme impact.
29. Confidentiality
Where project information is confidential, both parties should take reasonable steps to protect confidential commercial, technical and financial information received from the other party.
This obligation does not apply to information already publicly available or required to be disclosed by law.
30. Project Photography and Marketing
We may wish to photograph completed work for our portfolio, website, social media or marketing.
Where a site is commercially sensitive or subject to confidentiality restrictions, photography will only be undertaken in accordance with the project requirements or client agreement.
Where necessary, client names or confidential information may be withheld.
31. Data Protection
Personal information submitted through the website will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.
Our Privacy Policy should explain, among other things, what personal information we collect, the purposes for processing it, how long it is retained, who it may be shared with and the rights available to individuals. Current ICO guidance requires organisations to provide this privacy information transparently.
32. Cookies
Our use of cookies and similar technologies is explained in our Cookie Policy.
Where consent is legally required, non-essential cookies or similar technologies will not be used until the visitor has provided the appropriate consent.
Current ICO guidance requires users to be informed about storage/access technologies and, unless an exemption applies, prior consent is required.
33. Complaints
If you are dissatisfied with our service, please contact us so that we have an opportunity to investigate and resolve the matter.
Email: info@ediwood.co.uk
Telephone: 0131 629 5036
Where a customer is legally classed as a consumer, any statutory dispute-resolution rights remain unaffected.
34. Governing Law and Jurisdiction
These Terms and any non-contractual obligations arising from them are governed by Scots law.
Where the client is acting in the course of business, the courts of Scotland will have exclusive jurisdiction.
If you are a consumer, this clause does not remove any mandatory right you may have to bring proceedings in the courts applicable to your place of residence.
35. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force.
36. Waiver
A failure or delay by either party to enforce a contractual right does not amount to a waiver of that right.
37. Third-Party Rights
Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce its terms.
38. Changes to These Terms
We may revise these Terms from time to time to reflect changes to our services, business practices or applicable legislation.
The current version will be published on this website together with its effective date.
Terms applicable to an existing project will normally be those incorporated into the contract when the order was accepted, unless the parties agree otherwise.